Neshira — Legal

Terms of Service

Version: 2026-07-v1  ·  Effective / last updated: July 29, 2026

These Terms of Service ("Terms") govern your use of Neshira ("Service"), operated by Anderson Global Enterprises LLC ("Company," "we," "us," or "our"), a New York limited liability company. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Neshira is self-serve production software that turns voice recordings into structured business assets — course kits, SOPs, scripts, workbooks, and slide decks — using AI transcription and generation. It is intended for professional use by coaches, consultants, educators, course creators, and agencies. It is not a done-for-you agency service.

2. Account Registration

You must create an account to use the Service. Authentication is handled by Clerk. You agree to provide accurate information, keep credentials secure, and accept responsibility for activity under your account. You must be at least 18 years old.

3. Subscriptions and Billing

• Plans. Paid tiers are Solo ($29/month), Pro Creator ($79/month), and Studio ($199/month), plus a limited free tier. Features and monthly caps are described in-product and on our pricing page.
• Billing. Subscriptions are billed monthly through Stripe. We never store full payment card numbers. Your cycle begins on subscribe and renews automatically until canceled.
• Cancellation. Cancel anytime via Manage Plan (Stripe Customer Portal). Access continues through the end of the current paid period. We do not issue prorated refunds for unused time.
• Refunds. Charges are generally non-refundable. If you believe a charge was made in error, email support within 7 days and we will review.
• Plan changes. Upgrades take effect promptly; downgrades take effect at the next billing cycle, subject to Stripe's behavior for your subscription.
• Price changes. We may change pricing with reasonable notice. Continued use after the change constitutes acceptance.

4. Acceptable Use

Use the Service only for lawful purposes. You must not:

• Upload recordings of others without consent where law requires it.
• Generate defamatory, harassing, fraudulent, or illegal content.
• Reverse-engineer, scrape, or overload the Service or its models.
• Resell the Service itself without written permission (Studio white-label use is as described in-product).
• Upload content that infringes others' intellectual property.

5. Your Content and Intellectual Property

• Your uploads. You own the recordings and source material you upload.
• Generated outputs. Kits, documents, decks, and other outputs generated from your material belong to you. You may use, edit, publish, sell, and license them.
• License to us. You grant us a limited license to store, process, and transmit your content solely to operate the Service for you.
• Review duty. AI outputs can be wrong. You are responsible for reviewing outputs before client or commercial use.
• Our IP. Software, UI, kit templates, and infrastructure remain ours.

6. Marketplace (Studio)

Studio subscribers may publish kit templates to the marketplace. Publishing grants us a non-exclusive license to display and distribute those listings. A platform fee (currently 15%) applies to paid sales via Stripe Connect. We may remove listings that violate these Terms.

7. API Access (Pro and Studio)

API keys are scoped and rate-limited. Do not share keys publicly. You are responsible for activity under your keys.

8. Third-Party Services

The Service uses: Clerk (auth), Stripe (billing), Supabase (audio/file storage), OpenAI (Whisper transcription and some generation), Anthropic (kit and deck AI), Gamma (optional decks), PDFShift (PDFs), and SendGrid (email). Your use of those services is also subject to their terms. We are not responsible for their independent acts or outages.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANDERSON GLOBAL ENTERPRISES LLC IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

11. Indemnification

You will indemnify and hold us harmless from claims arising from your use of the Service, your content, or your violation of these Terms or third-party rights.

12. Termination and Data Deletion

We may suspend or terminate accounts that violate these Terms. You may request account deletion by contacting support; we process deletion requests (cascade of your jobs, assets, and related data) within 30 days, subject to legal retention (e.g. billing records). Sections 5, 9, 10, 11, and 13 survive termination.

13. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Courts in New York County, New York have exclusive jurisdiction, except where applicable law requires otherwise.

14. Changes

We may update these Terms. Material changes will be noted by updating the version date on this page and, when practical, by email or in-app notice. Continued use after the effective date constitutes acceptance.

15. Contact

support@andersonglobalenterprises.net · Anderson Global Enterprises LLC · New York, United States

Privacy Policy

Version: 2026-07-v1  ·  Effective / last updated: July 29, 2026

This Privacy Policy explains how Anderson Global Enterprises LLC collects, uses, and protects information when you use Neshira.

1. Information We Collect

• Account. Clerk manages email and sign-in. We store a user id, email, plan, and profile fields you provide (role, niche, tone, branding).
• Uploads. Audio/video you upload is stored in private Supabase storage tied to your account.
• Generated content. Transcripts, kits, assets, decks, and related metadata live in our PostgreSQL database.
• Payments. Stripe processes cards. We never store full card numbers. We keep subscription and customer ids and status.
• Usage. We log API and AI usage for billing, safety, and product reliability.
• Support. Messages you send to support are retained to help you.

2. How We Use Information

• Operate transcription (OpenAI Whisper), generation (Anthropic and OpenAI), decks (Gamma / native), and PDFs (PDFShift).
• Authenticate you (Clerk), bill you (Stripe), and email you transactionally (SendGrid).
• Enforce plan limits, prevent abuse, and improve reliability.

3. Subprocessors

• Clerk — authentication
• Stripe — payments
• OpenAI — Whisper transcription and some AI tasks
• Anthropic — kit/deck generation
• Supabase — private file storage
• PDFShift — PDF rendering
• Gamma — optional slide decks
• SendGrid — transactional email
• Railway — hosting (United States)

We do not sell personal data. See Trust & Security for our AI training commitment.

4. AI Processing

Content is sent to OpenAI and/or Anthropic APIs to produce transcripts and assets. Under our API agreements and those providers' default API policies, your content is not used to train their public models. Do not upload highly sensitive medical, financial, or legal recordings without understanding those providers' terms.

5. Retention

• Audio and generated assets remain until you delete them or we process an account deletion request.
• After cancellation, we may retain account data up to about 90 days before purge, unless law requires longer.
• Billing records are retained as required (often ~7 years).

6. Your Rights

• Update account details in the Studio.
• Request deletion via support@andersonglobalenterprises.net (target: 30 days).
• Export assets (PDF, Word, Markdown, ZIP) anytime from the product.

7. Security and New York Law

We use HTTPS in transit, account isolation, and reasonable safeguards consistent with the New York SHIELD Act. We do not claim SOC 2 or other certifications we have not obtained.

8. Children

The Service is not for anyone under 18.

9. Cookies

Session cookies are used for authentication (Clerk). We do not run third-party ad trackers on the signed-in Studio.

10. Changes & Contact

We may update this policy by changing the version date above. Privacy requests: support@andersonglobalenterprises.net.

Anderson Global Enterprises LLC · New York, United States